Jewellery Lifetime Guarantee | Jewels of the Kimberley
 
 
 

Warranties

At Jewels of the Kimberley, your peace of mind is our number one priority.  We are a member of the Jewellers Association of Australia (JAA), meaning we meet the highest standards of quality, workmanship and customer service. We work hard to provide exquisite jewellery at a quality that will last for generations.

Our careful manufacturing process and attention to detail means that your item should arrive in pristine condition, however a manufacturing defect can still occur on the rare occasion. We are so confident in the quality of our jewellery, we offer a lifetime warranty on our workmanship.

LIFETIME WARRANTY

Jewels of the Kimberley offers a lifetime warranty for any defects in workmanship on all our items, whether sold in store or online. We hope that you never receive a faulty item; however if you do encounter what we assess to be a manufacturing defect and have proof of purchase, we will happily remedy the situation for you.

These remedies may include (but are not limited to), a repair, a replacement, an exchange for a different item or a refund. In the case of a possible defect, please get in touch and we will assess the item in question.

Please note this lifetime warranty does not cover damaged items resulting from misuse, wear and tear, unauthorised repairs or alterations, accidents, exposure to harmful, abrasive or corrosive substances or any other factors outside of normal expected use. Please see our jewellery care guide for information on proper jewellery handling and care.

 

INSURANCE VALUATION

Jewels of the Kimberley will automatically provide a Certificate of Value for insurance with any single item over the value of $1,500. Most Australian insurance companies automatically cover any items under this value and do not require an itemised certificate. However, we recommend checking with your own insurance cover and if you require a certificate for an item purchased in store or at jewelsofthekimberley.com.au we would be most happy to provide one. Simply contact us atcustomercare@jewelsofthekimberley.com.au

 

AUTHENTICITY GUARANTEE:

We take pride in sourcing some of the most beautiful pearls in the world for our jewellery, including Broome’s famous South Sea pearls. That’s why we guarantee the authenticity of all the pearls purchased through us. A certificate of authenticity will be provided with your purchase upon delivery, guaranteeing your pearl’s natural colour, lustre and origin so you can be sure that your beautiful gemstone is genuine.

 

ETHICAL SOURCING OF DIAMONDS:

Jewels of the Kimberley has a zero tolerance policy towards conflict diamonds and is committed to sourcing our materials in an ethical and sustainable manner. Our sources all abide by the Kimberley Process and certifiably guarantee that all our diamonds are conflict free.