Terms & Conditions | Jewels of the Kimberley

Terms & Conditions

Welcome to the Jewels of the Kimberley website.  This website is owned and published by Jewels of the Kimberley Pty Ltd.  When we say “We” “Jewels of the Kimberley” “Us” or “Our” we are referring to Jewels of the Kimberley Pty Ltd which includes directors, employees and agents.  References to “You” “Your” “Customer”  or “Client” refers to you.  By using this website you agree to be bound by these terms and conditions.  These terms and conditions can change at any time.  It is important that you check back here regularly.  Your continued use of this website implies acceptance of any subsequent revisions.

YOUR ONLINE SHOPPING ACCOUNT
In order to offer you the best possible service you will be required to create an account before being able to make a purchase on our site.  In order to create an account you must be over 18 years of age and provide personal information and contact details.  You are responsible for maintaining the confidentiality of your username and password and for all activities that occur under your account or password.  Please ensure that you enter all information carefully when creating an account as you warrant that all information provided by you in relation to your account is complete, true and accurate.

PRIVACY
Please refer to our Privacy Policy for information on how Jewels of the Kimberley collects, uses and discloses personally identifiable information and information collected automatically through cookies of users of this site.

SECURITY
Jewels of the Kimberley uses the Eway Payment Gateway for its online credit card transactions.  Eway processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collection payments via the internet.  All online credit card transactions performed on this site using the Eway gateway are secure payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Jewels of the Kimberley or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Eway’s bank-grade data centre, further protecting your credit card data.
  • Eway is an authorised third party processor for all the major Australian banks.
  • Eway at no time touches your funds; all monies are directly transferred from your credit card to the merchant accounts held by Jewels of the Kimberley.

For more information about Eway online credit card payments, please visit www.eway.com.au

DELIVERY
We know you like to get your parcels fast! Within Australia, we deliver all our orders to you via Express Courier Service.  We aim to have the order to you within 2 – 3 working days – this can be quicker if you live in a capital city, and longer if you live in a remote area.
Damage or loss in transit is rare, however if it happens we will take responsibility for it. Please call us to organise the return of damaged goods or to report that a parcel has not arrived within the above time frames.
International Postage – if you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge to us and then it will be your responsibility to pay any input duty or sales tax within your own country.
Please refer to our Delivery Policy for further information.

RETURN AND REFUND POLICY
Jewels of the Kimberley guarantees a hassle free return and refund policy.  Our 21 day money back guarantee gives you time to make sure your selection is perfect.  If you need to return it for any reason, we will happily provide you with an exchange or refund.
All returns and exchanges are subject to a quality assurance inspection and providing they show no signs of wear and tear through use, your refund or exchange will be granted.  Items that have been altered, resized, engraved or damaged after delivery cannot be accepted for return.  Special orders are final sale and are not eligible for return.  For more information on returns and refunds or to find out how to return an item please click here.

PRODUCT AVAILABILITY AND PRICING
All our prices are in Australian dollars and include GST (Goods and Services Tax).
Product information, including prices, may be inaccurately displayed on our site due to system or typographical errors.  While we make every attempt to avoid these errors, they may occur.  We reserve the right to correct any errors when they do occur and we do not honour inaccurate or erroneous prices.  If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
At Jewels of the Kimberley, we are more than just an online store; we are an actively operating showroom located in Broome, Western Australia.  We update our site’s stock multiple times a day, however in some rare instances another customer may have selected to purchase the same piece as you at the same time.  If this does occur we will contact you immediately to advise that we will not be able to deliver the product in our usual delivery time frame.  If it is an item that we cannot re-create – we will give you a refund immediately; if it is an item we can re-create – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

DIAMOND CERTIFICATES
When you purchase a diamond from Jewels of the Kimberley, you may receive a diamond grading report (also known as a diamond certificate).  These diamond certificates are issued by an independent and highly reputable diamond grading laboratory, making them very expensive to replace.  Because of this we require the diamond certificate to be returned if you are returning the product which houses the certified diamond.  Failure to return the certificate may incur a certificate replacement fee.

ETHICAL SOURCING OF DIAMONDS
Jewels of the Kimberley has a zero tolerance policy towards conflict diamonds and is committed to sourcing our materials in an ethical and sustainable manner.  The term “Conflict Diamonds” is used to describe rough cut diamonds that are mined or stolen to finance armed rebellion against legitimate, internationally recognised governments.  The issue of conflict diamonds has now been globally recognised and since 2002, when the Kimberley Process was introduced, the amount of conflict diamonds in the gemstone industry has been reduced to less than 1%.  Today, 99.8% of the world’s diamond distributors adhere to the Kimberley Process.

ACCURACY OF INFORMATION
At Jewels of the Kimberley we make every attempt to ensure that our information is as accurate, up to date and complete as possible.  While we make every attempt to get it right, we may at times make typographical errors.  We will take action to correct any error or inaccuracy that is brought to our attention.

SITE CONTENT
The content of this website and all other materials including, without limitation, the Jewels of the Kimberley logo, all designs, text, images, graphics, information, style, advertisements and data (“content”) are the property of Jewels of the Kimberley and are protected by copyright, trademark and other intellectual property rights.  You may access and display these pages on a computer or a monitor, and print out for your personal, non-commercial use any page or part of any page of this website. All other use, copying or reproduction (including reproduction or display on any other website) of any part of this website is prohibited unless expressly stated otherwise and rights not expressly granted herein are reserved. You must not use this website in any manner or for any purpose which is unlawful, or which violates the rights of any owner of any content. Unless expressly stated otherwise, nothing contained in this website should be construed as a licence or right of use of any trademark or copyrighted material displayed on the website without the express written permission of the owner of the trademark or copyright.

FAIR USE POLICY
Jewels of the Kimberley reserves the right to cancel your licence to use this site and to block or prevent future access to use this site if you are found to be in violation of these terms and conditions.

SEVERABILITY
If a clause or part of a clause is read in a way that makes it illegal, unenforceable or invalid, but can also be read in a way that makes it legal, enforceable and valid, it must be read in the latter way. If any clause or part of a clause is illegal, unenforceable or invalid, that clause or part thereof is to be treated as removed from this document, but the rest of this document is not affected.

LIABILITY
To the maximum extent permitted by law Jewels of the Kimberley is not liable (whether in contract, tort, under statute or otherwise) for any loss, damage or expense (including special, indirect or consequential loss, loss of profit or revenue, loss of use, interruption of business, loss of data, legal costs or settlement costs or otherwise) in connection with the use of this website or any website linked to or from this website.  All statutory or implied terms, conditions or warranties concerning the quality or condition of this website, or any goods, information, service, material, advice or recommendation supplied by us to you through this website, are excluded to the fullest extent permitted by law.

THIRD PARTY WEBSITES
This site may contain links to third party websites. These websites have not been prepared by us and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with third party websites this site links to.

AMENDMENTS
Jewels of the Kimberley reserves the right to amend these terms and conditions at any time.  Any such amendment will take effect from the time that it appears on the website.  By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.  We encourage you to check and read these terms and conditions regularly.

JURISDICTION
This site and content have been prepared in accordance with the requirements of Australian law. These terms of use and any matters or disputes connected with this site will be governed by Australian laws and will be dealt with by Australian courts.