Jewellery Repairs and Services | Jewels of the Kimberley
 
 
 

Repairs and Services

As part of our commitment to quality and customer service, Jewels of the Kimberley offers a range of complimentary jewellery repair and cleaning services to our customers. These include:

✓ FREE lifetime clean and check on all jewellery purchased from Jewels of the Kimberley

✓ FREE lifetime re-stringing of South Sea pearl strands purchased from us

✓ FREE first rhodium plating of white gold items purchased from us

✓ FREE ring resizing within 90 days of purchase

We also offer free quotations for any custom work or repairs, so if you would like to discuss an item with us please get in touch. We are all highly trained customer care providers specialising in diamonds and pearls, and  unlike other jewellers we pride ourselves on performing all repairs, makes, CAD drawings, castings, pearl and diamond setting in house, within our Broome workshop. This way, we know we can provide you with the best quality and service.

Our custom and repair services include:

BESPOKE DESIGNS:

Enjoy a free one-on-one consultation with our jewellers and designers to create your dream piece, using your own gemstones or some from our hand-selected stock. We use state of the art CAD design software to help visualise your design so you can be sure you’ll love it.

RING REPAIRS AND RE-MODELLING (OR RE-INVENTING, AS WE LIKE TO CALL IT!):

Bring an outdated ring back to life with a beautiful new design, or honour an original design with a quality restoration.

CHAIN REPAIRS:

We can repair or replace broken links and clasps so you can wear that beautiful chain again.

CUSTOM FITTED WEDDING AND ETERNITY BANDS:

Stunning rings perfectly designed and fitted for you and your loved one.

PEARL SETTING:

We love setting our pearls and we love setting yours too! Trust the pearl specialists to set your treasured pearls into a magnificent piece to be enjoyed for generations.

DIAMOND AND GEMSTONE SETTING:

If you have sparkling gemstones you’d like to showcase, we’re the ones to ask.

RING RESIZING:

At Jewels of the Kimberley we are delighted to offer a 90 day free ring resizing service. Any ring purchased from us that requires resizing can be either brought back into store or sent via post, using the returns process detailed here. We aim to complete all ring resize requests within 3 business days.

 RE-STRINGING OF PEARLS:

Pearls are strung on pure silk with individual knots placed between each pearl. Over time the silk will become stretched and weaken. If you wear your South Sea Pearl strand regularly, we recommend having it checked and restrung annually. We offer a complimentary re-stringing service on all South Sea Pearl strands purchased from Jewels of the Kimberley. For more information on how to care for your pearls please refer to our jewellery care guide.

RHODIUM PLATING:

As an average, rhodium plating lasts between 8 and 12 months before showing signs of wearing away.  We offer the first rhodium plating free on any white gold item purchased from us and we welcome any other white gold pieces you may have for this service.

If you require a service that isn’t listed above, simply contact us. We welcome the chance to help you in any way we can, and thanks to our specialist training and knowledge, we usually can.

We repair items made by Jewels of the Kimberley and we welcome items from any other reputable jewellery source. You can either bring your item to the Jewels of the Kimberley store, or send us your item via mail. To read our full repairs disclaimer please click here.

If you choose to send your item via mail, please follow the instructions listed below:

1. Download our Repair Form

2. Print form and complete all information

3. Enclose your form with the item to be repaired

4. Send item and form, via an insured shipping method, to:

JOTK

Attn: Customer Service

PO Box 1082

Broome WA 6725

If you need any assistance in sending items to us safely, please contact us and we will take you through the process in more detail.  We’ll immediately notify you when we receive your parcel and after we make an assessment, you will be provided with a free estimate.

If concerned, please return goods via registered mail to ensure their safety, as we do not take responsibility for goods lost in transit. For assistance in selecting the best freight method to suit your needs, please contact us at customercare@jewelsofthekimberley.com.au